Responsibilities
- Oversee the Non-Conformance, Complaints, and Policing the Mark components of the regional quality framework.
- Evaluate quality documentation and contribute to group discussions when requested by peer regional quality leads.
- Conduct annual internal audits at all assigned locations starting in 2025.
- Support laboratories in preparing for external audits by applying insights from internal assessments.
- Lead the quality management system (QMS) evaluation during internal audits at regional sites.
- Direct all external audits, including those conducted by accreditation bodies and clients.
- Collaborate with the QMS Manager and department heads to ensure full audit coverage, including technical and procedural aspects.
- Support audit activities at partner laboratories in Europe and Asia when required.
- Promote team cohesion by helping staff resolve quality issues, arranging training, and guiding root cause and corrective action planning.
- Engage with personnel across departments to understand their functions within the organization.
- Build trust and collaboration by integrating into each site’s team culture and reinforcing shared quality goals.
- Develop strong working relationships with the General Managers of all assigned locations.
- Contribute to impartiality reviews as part of accreditation compliance.
- Attend regular quality-focused 'Hot Topics' meetings with the broader quality leadership group.
- Take part in partner lab and quality team coordination sessions.
- Maintain accurate records for equipment and essential consumables in the system database.
Responsibilities
- Manage the segments of the Eurofins E&E Quality System covering the NCR, Complaints, and Policing the Mark Systems.
- Review documentation, provide input including participating in group meetings when requested by other Regional QMs, for work they are performing for their assigned segments of the Eurofins E&E Quality System.
- Responsible for conducting the annual Internal Audit at each of his assigned Eurofins E&E offices beginning 2025.
- Assist each of his assigned offices with being prepared for external audits, through success learned during internal audits.
- Responsible for the QMS portion of Internal Audits at Eurofins E&E offices.
- Lead all External Audits at each of his assigned Eurofins E&E offices. This includes audits by Accreditation Bodies, as well as by Customers.
- Work with the QMS Manager to have the QMS portion of each audit performed, with each Department leader to have the technical portions of each audit performed.
- Assist with Partner Lab Audits of other Eurofins E&E locations (Europe and Asia), as applicable.
- Foster positive morale and teamwork by assisting the staff at each of their assigned Eurofins E&E offices with all Quality related issues including providing or arranging for additional training of the staff, and with RC & CAP development as part of the NCR process.
- Meet and get to know all team members and understand their role in the Eurofins E&E organization by department at each of his assigned Eurofins E&E offices.
- Establish yourself as a “team member” in each of these offices and help to create a “we are all working together towards achieving quality” atmosphere.
- Develop a close/friendly working relationship with the GM of each of his assigned Eurofins E&E offices.
- Participate in Impartiality considerations.
- Participate in the regular Quality “Hot Topics” meetings with the Quality Manager Team.
- Participate in Partner Lab meetings and Quality Team meetings.
- Manage and maintain the equipment and critical consumables databases.
