Responsibilities
- Design and oversee region-specific CRM initiatives across email, SMS, push alerts, and on-site messaging
- Manage end-to-end customer lifecycle, improving touchpoints from onboarding to reactivation
- Lead the planning, implementation, and evaluation of CRM campaigns with emphasis on personalization, audience segmentation, and return on investment
- Work closely with cross-functional teams including product, content, design, and data to create impactful campaigns
- Track key performance metrics such as customer retention, conversion rates, customer lifetime value, and churn, responding proactively to trends
- Ensure all communication strategies adhere to regional legal standards and responsible gaming guidelines
- Serve as the primary liaison for CRM activities within the assigned region
Benefits
- Attractive compensation and benefits structure
- Join a rapidly expanding international organization
- Autonomy to shape and manage CRM strategy for your region
- Fully remote work model with adaptable scheduling
- Engaged, team-oriented workplace culture
Compensation
Competitive salary package
Work Arrangement
Remote (Worldwide)
Team
Dynamic and collaborative work environment
Other
- Proficiency in English, both written and spoken
- Remote-first culture with flexible working hours
