Tasq Staffing Solutions, Inc. is hiring a Realtime Analyst - Workforce Management (MOA Pasay / Alabang) | Onsite

Work Setup: 100% Onsite Locations: • MOA, Pasay • Alabang Requirements: • At least 2 years in college (No back subjects) • Minimum of 1 year experience as Realtime Analyst in a BPO/call center environment Job Responsibilities: • Keep a close eye on real-time queue and agent activities across various business lines to ensure smooth operations. • Proactively adjust schedules and oversee overtime and voluntary time off to maintain peak staffing levels. • Support agents with straightforward troubleshooting and meticulously document any system issues encountered. • Generate and distribute precise Intraday and other essential reports promptly to keep everyone informed. • Protects the confidentiality of the organization's strategies, objectives, and practices.