Responsibilities
- Answer incoming calls as the primary client contact in a friendly and professional manner.
- Schedule service appointments based on client availability and team schedules.
- Coordinate with tenants, neighbors, and other parties to maintain smooth operations and prevent disruptions.
- Address client questions or issues promptly while delivering excellent customer service.
- Maintain clear, simple, and professional communication both over the phone and in writing.
Requirements
- Strong English skills for professional speaking and writing.
- Friendly, confident on the phone, and customer-focused interpersonal skills.
- Positive attitude and ability to thrive in a fast-paced team environment.
Nice to Have
- Experience in customer service or dispatch, especially with scheduling, is a plus.
