Responsibilities
- Develop and establish the company's quality & Aftersales Processes, standards and specifications.
- Oversee warranty claims to ensure we meet customer requirements whilst being commercially minded.
- Analysis of trends in product issues, NPS feedback etc to identify key areas of improvement across processes and product.
- Monitor and evaluate the effectiveness of implemented changes to ensure sustained improvement.
- Ensure the company maintains competitive performance through continuous quality improvement.
- Work closely with the purchasing department to establish quality requirements from external suppliers.
- Set and maintain quality control and health & safety standards across the business.
- Oversee and carry out (when required) physical quality checks of products in the warehouse.
- Organise 3rd party pre shipment audits and review the reports.
- Develop, maintain, and continuously improve quality controls and documentation procedures.
- Review existing policies and recommend improvements, including practical implementation steps.
- Collect and analyse performance data, produce statistical reports, and identify improvement opportunities.
- Liaise with colleagues across the wider business in identifying and providing training, tools and techniques to enable others to meet quality standards.
- Lead and develop the Aftersales and Quality Control teams, including specialist upholsterers.
- Perform physical quality inspections of products within the warehouse.
- Communicate recurring quality and operational issues to relevant stakeholders, ensuring clear visibility and timely resolution.
- Undertake additional duties as required to support departmental and business objectives.
- Lead and manage all ISO certification activities across the organisation, including conducting internal audits.
- Take accountability for creating both long-term and short-term H&S plans to ensure there are no illegal activities occurring across the business.
- Conduct internal interviews and compliance assessments across departments to verify adherence to regulatory standards.
- Educate employees and partners through H&S meetings on how to improve compliance.
- Examine and improving auditing processes to resolve compliance issues fast or prevent them entirely.
- Host internal meetings with employees to address any concerns that they may have about ethical and compliance matters within a department or industry.
- Promote a culture of compliance excellence and operational efficiency across the organisation.
- Manage and maintain all risk assessments and method statements (RAMS).
Requirements
- Proactive, solution-focused professional with strong quality, audit, and compliance experience
Work Arrangement
On-site — Aylesford, Kent
Additional Information
- Working hours: 8am - 4.30pm
- Contract: Full-time, Permanent
