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PK-Lahore On-site

ibex is hiring a Quality Assurance Executive

Responsibilities

  • Monitor and evaluate customer interactions to ensure they meet quality standards and deliver consistent service excellence.
  • Analyze evaluation data to extract actionable insights, supporting data-driven decisions that improve customer experiences.
  • Work with cross-functional teams to develop training programs, refine processes, and uphold high service standards.
  • Identify process gaps, recommend improvements, and contribute to efficient workflows that boost customer satisfaction.
  • Offer constructive feedback to agents, helping them develop skills for better customer interactions.
  • Ensure compliance with policies, regulations, and standards during customer interactions to maintain service integrity.
  • Partner with Customer Experience teams to identify pain points and enhance satisfaction and loyalty through improved customer journeys.
Job Details
Location PK-Lahore
Work mode On-site
Department Quality Assurance
Category QA & Testing
Posted 3 months ago
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About company
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We are an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.

BPO 2.0: The Future of CX, Now. We expertly manage 138 Million interactions each year for our clients, and our engagement model is built to ensure that each one is expertly delivered.

Customer inspired. Client Driven. A connected lifecycle empowering the end-to-end customer experience through omnichannel service, digital customer acquisition, and all-channel digital outreach.

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