What We’re All About at Kroo
Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.
We are a multidisciplinary team of seasoned professionals from technology, banking, customer experience, marketing, and legal backgrounds, all united by a shared passion for the company’s mission. Driven by collaboration, we are building the world’s leading social bank, with a diverse group of inquisitive individuals focused on understanding customer needs and behaviours. This allows us to develop innovative products that create lasting, positive change in people’s lives.
As part of this mission, our FinCrime Operations Quality Assurance function works in close partnership with the Training team, forming a cohesive “FinCrime Operations Quality & Training” unit to ensure excellence in everything we do.
How you will contribute:
- Learn the processes and procedures of the financial crime team.
- Create QA scorecards for financial crime processes in line with the QA Framework
- Carrying out regular and ad-hoc Quality Checks (QC) on both financial crime analyst’s work and the FinCrime Operations processes themselves
- Conducting a root cause analysis to understand issues and identify areas for improvement.
- Write clear QA summaries, along with detailed feedback for financial crime and the Team Leaders as part of their ongoing performance management.
- Support the training needs of the FinCrime Operations teams by delivering regular and ongoing coaching and quality training sessions to improve the performance of individual analysts and the wider FinCrime Operations Team.
- Develop QA MI and provide feedback to the relevant stakeholders on a regular basis.
- Articulate QA findings to senior stakeholders in regular QA meetings.
- Helping the team to improve internal processes by applying best practices.
The Kroo is growing and we’d love to hear from you if you’re interested in joining us on our journey!
About You
While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:
Here's what you'll be doing:
- Learning all the procedures of the fincrime team
- Supporting the execution, maintenance and integrity of the Kroo Assurance Framework.
- Carrying out regular and ad-hoc Quality Checks (QC) and conducting a root cause analysis to understand issues and identify areas for improvement.
- Sharing the Quality Checks and analysis feedback to the Analysts and the Team Leads as part of their ongoing performance management.
- Delivering ongoing coaching and quality training sessions to improve team’s and individual’s quality performance.
- Produce QA MI and provide feedback to the relevant stakeholders on a regular basis.
- Helping the team to improve internal processes by applying best practices
Here's what we are looking for ideally:
- Experience in a similar role within a fintech or financial services environment
- Good AML knowledge and understanding of compliance and regulatory requirements within financial services.
- Strong attention to detail and analytical skills.
- Be able to interpret data/MI and provide feedback to improve business processes.
- Have experience providing tailored feedback to team members.
About Our Process:
We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:
- People screen interview - 30 mins
- Technical interview challenge with the hiring manager - 45 mins
- Head of division interview - 45 mins
Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.
Apply on company website Manchester, England, United Kingdom Hybrid Full-time
apply is hiring a Quality Assurance Analyst (Financial Crime)
About company
At Kroo Bank, we’re building the future of banking with modern technology and a culture that values innovation, collaboration, and impact. Unlike traditional banks or outsourcing firms, our engineers shape real products used by thousands of customers every day in the UK.
Why join us?
- Be part of a new generation UK bank. Kroo was awarded a full UK banking licence in 2022, making us one of only a handful of fintechs to achieve this milestone.
- We’re one of the fastest-growing banks in the UK, reaching £1 billion in deposits faster than any of our peers, with 200,000+ customer accounts and growing every day.
- Work with a modern stack: Clojure, React Native, Kafka, AWS, Docker, Terraform.
- Practise or learn functional programming (we’ll support you even if you’re new to it).
- Be part of a cross-functional squad where engineers, designers, testers and product managers collaborate as equals.
- Permanent employment contract in Romania, 100% remote, with flexible hours and a healthy work-life balance.
- Competitive salary and stock options, so you share in the success of the company.
- Join a young, dynamic, and mission-driven organisation where your work directly shapes how people bank in the UK.
What you’ll do
- Build and deliver new features end-to-end, from idea to production, in a modern CI/CD environment.
- Work across the stack including backend microservices (Clojure, Kafka, AWS, Postgress) to frontend (React Native). We offer opportunities to specialise or grow as a full-stack engineer.
- Collaborate daily with product, design, and engineering colleagues to ship customer-facing features in an agile environment based on Kanban and XP practises such as pair programming and test driven development.
- Write clean, maintainable, and testable code, and participate in code reviews.
- Contribute to system design discussions and bring ideas to improve scalability and resilience.
- Keep learning, diving deeper into banking products, functional programming, mobile frameworks, or cloud infrastructure.
- Optionally, contribute back to open source and share knowledge with the wider engineering community.
What we’re looking for
- Professional experience in backend or mobile development (Clojure, Java, Kotlin, JavaScript/TypeScript, Swift, or any functional language is a plus).
- Interest in learning Clojure and functional programming.
- Familiarity with modern cloud environments (AWS preferred).
- Good communication skills in English and ability to work effectively in a distributed Agile team.
- A collaborative mindset and passion for building high-quality products
- Experience working in banking, fintech, or other highly regulated industries — understanding payments, compliance, or financial products is a plus.
About Our Process
We understand that competency is contextual, so throughout the process, we aim to gain an understanding of your experience and, if successful, to provide you with a role reflective of your demonstrated seniority. Our general interview process is as follows, but if your circumstances or timescales require, we can be flexible with its structure:
- 30-minute meet and greet with our Talent Acquisition Specialist via Google Hangouts
- 1-hour live coding exercise to work through a coding challenge with members of our development team via Google Hangouts
- 1-hour system design. This is an opportunity to showcase a system you’ve worked on in the past via Google Hangouts
- 30-minute opportunity to meet with our CTO and executives via Google Hangouts
Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.
At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:
- 20 days of annual leave
- Paid National Holidays
- 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
- Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
- Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
- Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop.
- Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
Diversity and Inclusion:
We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.