Supervise daily site stability and service performance to ensure operational continuity and quality standards.
Monitor alarms, incidents, and performance indicators across telecom environments.
Identify, analyze, escalate, and follow up on operational incidents with strong attention to detail.
Ensure timely coordination and resolution while maintaining accurate tracking and reporting.
Act as a liaison between internal teams, customers, and external partners.
Facilitate clear communication and efficient issue resolution across multiple stakeholders.
Track QoS metrics and operational KPIs.
Prepare structured reports, follow-ups, and operational summaries for internal and customer-facing purposes.
Contribute to root cause analysis and preventive action plans.
Support initiatives aimed at improving operational efficiency and service reliability.
Maintain professional communication with customers regarding operational updates, incidents, and service-related matters.
Contribute to maintaining high levels of customer satisfaction.

Bachelor’s degree in a technical field.
Previous experience in QoS, telecom operations, network supervision, or service monitoring environments.
Experience handling technical customer-facing communication.
Strong command of written and spoken English.
Comfortable working in a fast-paced operational environment with multiple priorities.
Strong analytical skills and problem-solving mindset.
Ability to work independently with a strong sense of ownership and accountability.
Availability for a full-time role with no conflicting professional or academic commitments.

Azurreo is hiring a QoS Specialist