About the Role
This position involves providing responsive and empathetic support to players in their native language, resolving account and gameplay issues, and contributing to service quality improvements.
Responsibilities
- Respond to player inquiries via email and chat in Polish
- Troubleshoot account access and technical problems
- Escalate complex issues to relevant internal teams
- Maintain accurate records of support interactions
- Follow established protocols for data privacy and security
- Provide feedback to improve player experience
- Assist with testing support-related tools and workflows
- Communicate clearly and professionally with players
- Adhere to response time standards
- Report recurring issues to quality assurance teams
- Stay updated on game updates and policy changes
- Handle sensitive player information with confidentiality
- Work collaboratively with international colleagues
- Participate in team training and knowledge sharing
- Identify opportunities to improve support documentation
- Resolve billing and transaction-related concerns
- Support players during major game events or launches
- Follow escalation paths for high-priority cases
- Contribute to localization quality checks
- Monitor player sentiment and flag concerns
- Use CRM tools to manage support tickets
- Ensure compliance with platform terms of service
- Maintain high accuracy in documentation
- Balance efficiency with personalized service
- Adapt communication style to different player needs
Nice to Have
- Experience supporting gaming or tech companies
- Background in multilingual customer service
- Familiarity with Zendesk or similar platforms
- Previous remote work experience
- Knowledge of gaming culture and terminology
- Experience with player moderation systems
- Understanding of regional player expectations in Central Europe
Compensation
Competitive salary and benefits package
Work Arrangement
Fully remote position with flexible hours
Team
Part of a global customer support team focused on gaming platforms
Why This Role Matters
- Players rely on timely, accurate support to enjoy their gaming experience.
- Your work directly impacts player trust and satisfaction.
- You help shape better support systems by identifying recurring issues.
What to Expect
- Daily interaction with players encountering account or technical issues.
- Collaboration with global teams to resolve complex cases.
- Regular updates on game changes affecting player support.
Not applicable for remote roles
