About the Role
This role is responsible for building strong relationships with healthcare providers, supporting onboarding, resolving issues, and enabling long-term success through proactive engagement and performance tracking.
Responsibilities
- Serve as the primary point of contact for assigned providers
- Guide providers through onboarding and platform adoption
- Monitor provider performance and identify areas for improvement
- Coordinate with internal teams to resolve operational issues
- Deliver training and educational resources to provider teams
- Track key success metrics and report on provider outcomes
- Facilitate communication between providers and technical teams
- Identify and escalate systemic challenges impacting provider experience
- Support the rollout of new features and product updates
- Conduct regular check-ins to assess provider needs and feedback
- Maintain accurate records of provider interactions and support tickets
- Collaborate with product teams to inform development priorities
- Advocate for provider needs in internal planning discussions
- Assist with provider contract implementation and compliance
- Troubleshoot technical and workflow issues in real time
- Develop best practices for provider engagement and retention
- Support data reporting and quality measure submissions
- Ensure providers meet performance benchmarks and program requirements
- Partner with clinical teams to align care delivery goals
- Lead provider-facing meetings and training sessions
- Monitor service delivery timelines and follow up on delays
- Gather and analyze feedback to improve support processes
- Maintain up-to-date knowledge of healthcare regulations and policies
- Contribute to internal documentation and knowledge bases
- Support special projects related to provider network growth
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote and in-office collaboration
Team
Cross-functional team focused on provider engagement and operational efficiency
Why This Role Matters
Providers are central to delivering effective care, and this role ensures they are equipped and supported to succeed. By bridging operational gaps and fostering strong partnerships, the manager directly impacts care quality and provider retention.
Growth Opportunities
This position offers exposure to product development, clinical operations, and strategic planning, with pathways to leadership in provider operations or customer success.
Not available
