Responsibilities
- Serve as the first point of contact for tenants, owners, and vendors via phone and email
- Respond to inquiries in English and Spanish promptly and professionally
- Escalate urgent or complex issues to the appropriate stakeholders
- Manage maintenance requests using Buildium and PropertyMeld
- Triage, prioritize, and assign work orders based on urgency
- Dispatch vendors, track progress, and follow up through completion
- Ensure accurate documentation of all maintenance activities
- Create, assign, and track operational tasks within the system
- Coordinate inspections, showings, and property access
- Prepare and send notices (late notices, violations, renewals)
- Support move-ins and move-outs
Requirements
- 2+ years of experience in property management, operations, or customer-facing roles
- Hands-on experience with: Buildium (required)
- Hands-on experience with: PropertyMeld (required)
- Fluency in English and Spanish (spoken and written)
- Strong phone presence and written communication skills
- Ability to manage high volumes of calls, tasks, and work orders
- Highly organized with strong attention to detail
- Comfortable working remote during U.S. business hours
Nice to Have
- Experience supporting residential property portfolios across multiple markets
- Vendor coordination and maintenance management experience
- Familiarity with remote teams and distributed operations
- Exposure to U.S. property management workflows
About the Role
We’re hiring a Property Operations Coordinator to support day-to-day property management operations, tenant communication, and maintenance coordination across multiple markets. This is a high-execution role where you’ll handle inbound communication, manage work orders, coordinate vendors, and keep systems organized and up to date. If you’re fluent in English and Spanish, experienced with Buildium and PropertyMeld, and thrive in fast-paced operations — this role is for you.
Tools & Tech
Buildium, PropertyMeld, Property management systems, Communication tools (phone, email)
Why Join
Be a key part of property operations and tenant experience, Work in a structured, process-driven environment, Opportunity to improve workflows and operational systems, Fully remote role with consistent, execution-focused work, High-impact role supporting multiple properties and stakeholders
What Success Looks Like
Fast, professional response to tenant and owner inquiries, Maintenance issues resolved on time and efficiently, Accurate and well-maintained system records, Strong vendor coordination and follow-through, Reduced operational errors and escalations
Additional Information
- Fluency in English and Spanish (spoken and written)
- Comfortable working remote during U.S. business hours
