Responsibilities
- Workload management. Every incoming task, whether it's a logo, a landing page, or an illustration, needs to land with the designer best suited for it. You will make sure nobody is underworked or drowning, and that we always hit our promised 24-hour delivery.
- Quality control. You are the last set of eyes before anything reaches a client. You will check every finished task against the brief, send back what needs work, and act as the final approver on your team's output.
- People management. Your team is your responsibility. That includes leave requests, internal and external communication, problem resolution, and making sure our SOPs are followed, not just filed away.
- Performance reviews. With support from the management team, you will run monthly and annual performance reviews for everyone on your team.
- Training. You will lead one-on-one and group training on everything from onboarding to customer communication to time management, helping your team grow as they go.
- Client relationships. Our designers communicate with clients directly every day. When things get complex, you step in by chat, email, or video call to keep the relationship and the project on track.
Requirements
- At least 3 years of experience in a leadership or management role. This is non-negotiable.
- Strong knowledge of graphic and/or web design; you can tell good work from mediocre work in seconds.
- Comfortable across tools like Google Workspace, Adobe Creative Suite, Figma, and Canva.
- Experience with team tools like Slack, Asana, and Notion.
- Working knowledge of AI tools such as Claude, ChatGPT, or Gemini to work smarter and faster.
- Proven ability to manage multiple priorities and tight deadlines without dropping anything.
- A confident, direct communicator who can deliver hard feedback without damaging the relationship.
- A fast learner who treats change as normal, not as a disruption.
- Excellent written and spoken English; you will be the voice our clients hear when it matters most.
- Available to work US Eastern Time, 9 AM to 6 PM, without exception.
Benefits
- A full-time, 100% remote role.
- 20 days of paid time off per year.
- Competitive salary, depending on experience, skills, and results.
- Real ownership over your team and portfolio from day one.
- This is a full-time position: 40 hours per week, 8 hours per day, Monday to Friday.
Work Arrangement
Remote (Worldwide)
Additional Information
- Excellent written and spoken English required.
- Available to work US Eastern Time, 9 AM to 6 PM, without exception.
- Full-time, 100% remote role.
- 20 days of paid time off per year.
- Competitive salary, depending on experience, skills, and results.
- Real ownership over your team and portfolio from day one.
- 40 hours per week, 8 hours per day, Monday to Friday.
