Responsibilities
- Manage customer implementation projects end-to-end — from kickoff through post-go-live — ensuring alignment, tracking progress, managing risks, and driving toward key milestones.
- Collaborate with cross-functional project teams, including Customer Engineers and other internal stakeholders, to ensure high-quality and on-time project delivery.
- Serve as the primary point of contact for your customers throughout the implementation, building strong relationships and setting clear expectations.
- Facilitate technical discussions and ensure customer requirements are accurately translated into implementation plans.
- Support change management activities including scope adjustments, project timelines, and issue resolution.
- Maintain up-to-date and accurate project documentation, timelines, and communications with both internal and external stakeholders.
- Proactively identify risks and dependencies early in the project lifecycle, and implement mitigation plans to keep delivery on track and avoid surprises.
- Participate in post-go-live handoff and knowledge-sharing sessions to ensure ongoing customer success.
Requirements
- 5 plus years of experience in client-facing project management, onboarding, or technical implementation.
- Bachelor’s degree or equivalent experience.
- Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail.
- Excellent communication skills with both technical and non-technical stakeholders.
- A proactive, problem-solving mindset with a willingness to find creative solutions to project challenges.
- Experience working cross-functionally with technical and customer-facing teams.
- Comfort discussing basic technical concepts (e.g., APIs, data mapping) — you don’t need to code, but you’re not afraid of JSON.
- High accountability, adaptability, and curiosity — you thrive in a fast-moving environment where every project is a little different.
Nice to Have
- CAPM or similar certification is a plus.
- Experience in a SaaS environment is preferred.
- Familiarity with e-commerce platforms, retail systems, or logistics technology is a plus.
- Experience with tools like Salesforce, Jira, Rocketlane, or similar is a plus.
Work Arrangement
Hybrid — San Francisco, Atlanta, London, Bangalore
