Requirements
- Manage international market research projects through entire project lifecycle
- Ensure client satisfaction and project financial goals are at core of decision making
- Own all aspects of the project including project specifications review, project set up, resource planning, fieldwork and timelines planning
- Coordinate project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
- Ensure programming, translations, overlays and testing meet quality standards and timelines
- Execute project launch and analysis with detailed feedback to clients using a solution approach
- Manage fieldwork, deliver timely and high-quality client updates, proactively manage and monitor project recruitment
- Ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding
- Control project budget and achieve project financial goals
- Ensure market research participants have a positive project experience by following sampling practices
- Handle incentive approvals and project queries in a timely manner
- Provide agreed deliverables to client within expected timelines and quality
- Meet billing deadlines and goals with high adherence to internal processes
- Support training and management of Junior Project Managers and/or Recruiters
- Delegate work effectively
- Collaborate with senior management to lead, motivate and develop junior staff
- Line manage junior project managers and/or Recruiters
- Lead by example
- Ensure all jobs are carried out within agreed timing schedules and budgets
- Comply with All Global’s operating and sampling procedures
- Ensure all practices and systems follow ISO Accreditation
- Comply with M3 policies
- Guide, mentor, and lead junior staff assigned to projects
- Manage and leverage relationships with vendors for accurate and timely deliverables, communications, and issue resolution
- Partner with Sales and Client Service teams to address issues or make recommendations to improve performance on market research studies
- Support execution of client service improvement plans on allocated accounts
- Ensure collaboration with sales and other team members
- Provide consistent and solution-oriented approach across each touch point of the client journey
Work Arrangement
Remote (Worldwide)
Additional Information
- Must comply with All Global’s operating and sampling procedures.
- Must ensure all practices and systems follow ISO Accreditation.
- Must comply with M3 policies.
- Must support client service improvement plans on allocated accounts.
- Must partner with Sales and Client Service teams to address issues or improve performance.
