About the Role
This role owns the full delivery lifecycle of customer implementations, ensuring clarity in timelines, actions, and outcomes while coordinating cross-functional teams and building repeatable processes for scalable success.
Responsibilities
- Manage multiple end-to-end implementations simultaneously, maintaining clear visibility into schedules, tasks, and results.
- Develop and lead practical 60–90 day rollout plans from initiation to launch and initial adoption, with defined milestones and measurable outcomes.
- Align internal and external stakeholders, including clinical, operations, IT, governance, medical, product, engineering, and commercial teams, ensuring shared understanding of progress and expectations.
- Establish a consistent project cadence with regular check-ins, steering committee updates when necessary, clear status reporting, and dependency management.
- Proactively identify potential risks, resolve issues swiftly, and escalate appropriately to maintain customer confidence and project momentum.
- Ensure successful post-launch adoption by coordinating training, communications, and support efforts, including on-site collaboration with medical operations and tracking engagement metrics.
- Capture insights from each implementation to build standardized resources such as templates, checklists, rollout kits, and best practices for scalable delivery.
Work Arrangement
On-site — London, UK, Stockholm
Culture at Tandem
- We move fast, think big, and take ownership.
- We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started.
- Our culture is built on action, ambition, and learning.
- You'll be trusted to take the lead, challenge yourself, and make an impact from day one.
- We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together.
- Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection.
- We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives.
- Great ideas come from everywhere, and we’re building a team that reflects the world we want to change.
Other
- Extensive travel to NHS and private sector sites across the UK is required.
- Occasional trips to Stockholm are part of the role.
- At times, extended periods on-site may be required to ensure smooth rollouts.
- Background check will be conducted before hiring due to handling of sensitive patient data.
