Responsibilities
- Own day-to-day servicing for your client portfolio; be the go-to contact for stakeholders across JAPAC
- Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them
- Resolve or escalate client issues quickly and calmly, bringing in the right people at the right time
- Listen actively to clients and internal teams, translating needs into clear actions and opportunities
- Maintain regular touchpoints (status calls, reviews, QBRs, client entertainment where appropriate) that strengthen relationships and open doors for growth
- Act as a “trusted advisor”, balancing client priorities with what’s right for MiQ and CoS
- Pre-campaign: Manage IOs and keep a clear view of the Sales pipeline (Salesforce CRM)
- QA briefs and pre campaign docs to ensure feasibility, accuracy and alignment to client goals and MiQ best practice
- Project manage creative asset builds & other campaign setup requirements, coordinating across Trading, Design and external partners
- Manage creative tag trafficking
- Provide clients with timely screengrabs and proof of performance updates
- Ensure reporting is correctly set up and focused on the KPIs that matter
- Monitor pacing and performance, working with Trading and DnA to optimise and course correct
- Troubleshooting campaign issues with the support of AM peers/Trading function
- Manage and deliver post campaign insights alongside stakeholders from Trading, Sales and DnA teams
- Spot trends and patterns across campaigns that can be fed into future strategy and CoS planning
- Manage re‑booking of BAU activity to ensure continuity of revenue and a smooth client experience
- Support booking reconciliation and invoice query resolution
- Protect and grow MiQ’s accounts via upsell/cross-sell
- Consistently suggest novel approaches for all types of challenges; drive a culture of innovation amongst team members
- Proactively seek to pilot, validate, and improve new ideas or methods and is willing to take calculated risks
- Collaborate with sales and trading to drive performance
Requirements
- Client-facing experience in Digital Media
- Background in Client Services / Account Management / Sales Support / Ad-Ops
- Highly organized and conscientious; able to multitask, prioritize, and stay on top of things in a fast-paced environment
- Excellent communication & relationship-building skills
- Independent, proactive and innovative mindset
- A can-do attitude to provide energy, drive and enthusiasm
- Alignment with MiQ's core values
- Passion for growing your career as the company scales
Benefits
- A hybrid work environment
- New hire orientation with job specific onboarding and training
- Internal and global mobility opportunities
- Competitive healthcare benefits
- Bonus and performance incentives
- Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
- Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities
Work Arrangement
Hybrid — Philippines