Responsibilities
- Own day-to-day account management for a portfolio of agency and brand partners
- Partner with Sales to develop strategic account plans, drive renewals, and identify upsell and expansion opportunities
- Ensure client teams are effectively activating Samba audience and contextual data across major DSPs, SSPs, DMPs, and social platforms
- Build trusted relationships with programmatic, trading, strategy, and analytics stakeholders across your book of business
- Lead business reviews focused on adoption, delivery, performance insights, and expansion opportunities
- Oversee audience segment setup and delivery across SSPs and programmatic buying platforms for client campaigns
- Support partners through the full activation lifecycle: planning, audience building, activation, and QA (without directly managing or optimizing campaigns)
- Provide platform education and training on how to request, build, and deploy Samba audiences within client programmatic workflows
- Troubleshoot audience delivery or integration issues and coordinate with technical teams to resolve activation challenges efficiently
- Serve as a feedback loop between clients and internal teams to improve ease of activation, workflow efficiency, and audience performance
- Partner with Sales on pre-sale planning, platform demos, and aligning client goals with Samba's audience and measurement solutions
- Represent Samba's audience products with subject-matter expertise and a consultative, client-first approach
- Collaborate with Product, Measurement, Revenue Operations, and Finance to deliver enhanced solutions for clients
Requirements
- 3–5 years of experience in account management, client services, or programmatic strategy roles
- Direct experience working at or closely with agencies or brand-direct marketing teams is strongly preferred
- Strong understanding of audience activation and programmatic buying across DSPs (e.g., The Trade Desk, DV360, Yahoo DSP)
- Solid working knowledge of DMPs (e.g., LiveRamp, Lotame, Adform) and SSPs (e.g., OpenX, Magnite, Freewheel)
- Background in programmatic trading or campaign management is a strong plus, even if not hands-on today
- Strong communication and problem-solving skills with a proactive, collaborative approach
- CRM and project management tool proficiency (Salesforce, Jira, Asana, Trello, etc.)
- Strong Excel skills (SUMIFS, INDEX MATCH, pivot tables, VLOOKUP); SQL is a plus
- Deep understanding of the digital advertising and programmatic ecosystem
- BA/BS with a focus on marketing, business, data, or related experience
Nice to Have
- Direct experience working at or closely with agencies or brand-direct marketing teams
- Background in programmatic trading or campaign management
- SQL is a plus
Work Arrangement
Hybrid
Additional Information
- Must live within 50 miles of a Samba office
- Required in office 3 days a week (Tuesday through Thursday)
- Moving to 4 days a week (Monday through Thursday) starting January 4th, 2027
- Possibility of moving to 5 days a week in office after January 4th, 2027
