Apply on company website Bengaluru, India On-site Full-time

HashtagTalent is hiring a Professional Services (PS) Project Co-ordinator

The Professional Services (PS) Project Co-ordinator is a client facing position that provides project administrative assistance to a Project Manager, Programme Manager and/or project team during the delivery of simple and complex projects and programmes. The individual, under the guidance of a Project Manager or more Senior Project Manager, may also be responsible for delivery of transactional and standard/co-ordinated project types or projects as defined in Dimension Data’s Primer methodology. Provide administrative support The individual provides project administrative assistance. These activities will include, but not limited to: • Project administration – all administrative functions related to projects • Schedule management – maintaining an up to date project schedule • Documentation and report preparation – collating and preparing all project related documentation and reports • Meeting arrangement and documentation – providing general administrative support, co-ordination of meetings with a variety of stakeholders, including vendors and managers and the booking of meeting rooms • Cost tracking – assisting with the monitoring of cost related projects by tracking invoices and payments in relation to the project budget and monitoring costs against the budget • Resource allocation – assisting with the allocation of project resources • Third party management - co-ordinate the relationship with third parties for the delivery of resources and contractors when necessary. Manage project delivery Under the guidance of a Project or Senior Project Manager, the PS Project Co-ordinator adheres to and ensures that the project delivers the as-sold solution, remains within baselined budget and is delivered on time, while achieving quality criteria and maintaining client satisfaction. This individual will manage delivery of the project according to the PMI knowledge areas and in line with Dimension Data’s Primer methodology. This includes project scope control and management of change variations. They also communicate with key stakeholders regarding the status of their projects. Project set-up, resources and operations are efficiently managed, possibly with the assistance of the Project Administrator. The individual is able to liaise with clients and capable of managing several transactional engagements or standard/co-ordinated projects simultaneously. He/she is able to co-ordinate the relationship with (third) parties for the delivery of resources and contractors when necessary. Behavioural skills The individual has a proactive approach, pays attention to detail, has good verbal and written communication skills and has a client service orientation. PS Project Co-ordinators demonstrate an understanding of the project environment and stakeholder interests. The PS Project Co-ordinator needs to have a fundamental understanding of business and project processes, structures and control requirements. The individual has a good understanding of project life cycles, and takes responsibility for all aspects of the projects. This individual works towards the achievement of CAPM certification. Key Roles and Responsibilities In this position you will be required to: 1. Provide project administrative assistance to Project Managers, the PML, Programme Managers and project teams. 2. Manage delivery of the project according to the PMI knowledge areas and in line with Dimension Data’s Primer methodology. 3. Ensure that the project delivers the as-sold solution, while achieving quality criteria and maintaining client satisfaction. 4. Liaise with clients and ensure client satisfaction.
Job Details
Location Bengaluru, India
Work mode On-site
Employment Full-time
Category other
Posted 2 months ago
Application On company website
About company
HashtagTalent
Dimension Data uses the power of technology to help organisations achieve great things. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We’re proud to be the Official Technology Partner of Amaury Sport Organisation, organiser of the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka.It’s a chance to become part of something superior.The people we are looking for to join our brand new Global Delivery Centre are bold, different, and exceptional. We want people who take a different approach, with a driven attitude, an instinct to go beyond the ticket or challenge in front of them. You’ll be based in Prague – one of Europe’s most exciting, expanding capitals – working within a team of highly skilled colleagues. We are offering training and certification opportunities to ensure that we continue to deliver outstanding services across countries and clients; at the same time, this gives you a chance to broaden your skills and capabilities and be amongst the best in the industry. Job Description: The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity. Key Responsibilities:Provide remote technical support to clients. Identify root cause of incidents. Ensure resolution of incidents and service requests. Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement. Review the recurring or high impact incidents and manage them through problem management process. Qualifications: 2+ years experience required in network security administration or support Experience supporting clients with any of the following technologies: Checkpoint, Juniper, RSA Security, Cisco, F5Proficiency in English & Czech is required Any certifications in the abovementioned technologies would be advantageous Additional Information: Core business hours will run between 6am – 6pm, you will be required to work an 8 hour shift scheduled during these operating hours. The team will then share the responsibility of providing support to clients outside of these core hours on an ‘on call’, rostered basis and for which you will be compensated.Benefits* Great working atmosphere in an international team * 5 weeks of vacation * 3 sick days per calendar year * Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year * Contribution to the pension insurance * Contribution for public transport * Over standard health care * Meal tickets * Refreshment (coffee, tea, water on work) for free * Notebook and mobile phone including data tariff per company standards
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