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Bengaluru, India On-site Full-time

HashtagTalent is hiring a Professional Services (PS) Project Co-ordinator

Responsibilities

  • Provide project administrative assistance to Project Managers, the PML, Programme Managers and project teams.
  • Manage delivery of the project according to the PMI knowledge areas and in line with Dimension Data’s Primer methodology.
  • Ensure that the project delivers the as-sold solution, while achieving quality criteria and maintaining client satisfaction.
  • Liaise with clients and ensure client satisfaction.

Requirements

  • Provide project administrative assistance including project administration, schedule management, documentation and report preparation, meeting arrangement and documentation, cost tracking, resource allocation, and third party management.
  • Manage delivery of the project according to the PMI knowledge areas and in line with Dimension Data’s Primer methodology.
  • Ensure the project delivers the as-sold solution, remains within baselined budget, is delivered on time, achieves quality criteria, and maintains client satisfaction.
  • Communicate with key stakeholders regarding the status of their projects.
  • Manage project set-up, resources, and operations efficiently, possibly with assistance from a Project Administrator.
  • Liaise with clients and manage several transactional engagements or standard/co-ordinated projects simultaneously.
  • Co-ordinate the relationship with third parties for the delivery of resources and contractors when necessary.
  • Demonstrate a proactive approach, attention to detail, good verbal and written communication skills, and a client service orientation.
  • Demonstrate understanding of the project environment and stakeholder interests.
  • Have a fundamental understanding of business and project processes, structures, and control requirements.
  • Have a good understanding of project life cycles.
  • Take responsibility for all aspects of the projects.
  • Work towards the achievement of CAPM certification.
About company
HashtagTalent
Dimension Data uses the power of technology to help organisations achieve great things. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We’re proud to be the Official Technology Partner of Amaury Sport Organisation, organiser of the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka.It’s a chance to become part of something superior.The people we are looking for to join our brand new Global Delivery Centre are bold, different, and exceptional. We want people who take a different approach, with a driven attitude, an instinct to go beyond the ticket or challenge in front of them. You’ll be based in Prague – one of Europe’s most exciting, expanding capitals – working within a team of highly skilled colleagues. We are offering training and certification opportunities to ensure that we continue to deliver outstanding services across countries and clients; at the same time, this gives you a chance to broaden your skills and capabilities and be amongst the best in the industry. Job Description: The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity. Key Responsibilities:Provide remote technical support to clients. Identify root cause of incidents. Ensure resolution of incidents and service requests. Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement. Review the recurring or high impact incidents and manage them through problem management process. Qualifications: 2+ years experience required in network security administration or support Experience supporting clients with any of the following technologies: Checkpoint, Juniper, RSA Security, Cisco, F5Proficiency in English & Czech is required Any certifications in the abovementioned technologies would be advantageous Additional Information: Core business hours will run between 6am – 6pm, you will be required to work an 8 hour shift scheduled during these operating hours. The team will then share the responsibility of providing support to clients outside of these core hours on an ‘on call’, rostered basis and for which you will be compensated.Benefits* Great working atmosphere in an international team * 5 weeks of vacation * 3 sick days per calendar year * Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year * Contribution to the pension insurance * Contribution for public transport * Over standard health care * Meal tickets * Refreshment (coffee, tea, water on work) for free * Notebook and mobile phone including data tariff per company standards
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Job Details
Category other
Posted 3 days ago