Electronic Arts (EA) is looking for a Production Readiness Lead to ensure our GameKit products are reliable, scalable, and support-ready from Day 0. You will embed operational standards into the Product Development Lifecycle (PDLC), acting as the key connector between Engineering, Product, SRE, and Customer Support teams.
What You'll Do
- Enable a digital-first, automation-forward support strategy by ensuring products are designed with operational readiness from the start.
- Partner with product and engineering teams to embed automation, AI-enabled support capabilities, and agentic workflows into product designs before launch.
- Define and integrate standards for alerting, instrumentation, observability, runbooks, and workflow automation into the PDLC.
- Establish lifecycle checkpoints and measurable readiness indicators (e.g., MTTR, signal coverage, operational maturity).
- Lead structured operational readiness reviews and provide clear, actionable recommendations to support successful launches.
- Be the connector across teams, aligning technical and operational partners around shared reliability and support outcomes.
What We're Looking For
- 8+ years of experience in Operations, Site Reliability Engineering (SRE), Technical Program Management, Platform Operations, or a related discipline.
- Demonstrated hands-on experience with Service Level Agreements (SLAs)/Service Level Objectives(SLOs), incident management, observability tooling, dashboards, and automation systems in large-scale, multi-product environments.
- Strong collaboration and influence skills, with the ability to work effectively across engineering, product, and operational teams.
- Experience driving operational consistency and continuous improvement in dynamic, technology-driven organizations.
Team & Environment
This role is part of the Game Developer Experience (GDX) organization, specifically within the Engineering and Operations team, reporting to the Director of Operations.
Work Mode
This position operates on a hybrid work model based in Vancouver.
