AGCO Corporation – Your Agriculture Company is hiring a Sr. Product Support Specialist to drive the adoption and support of AGCO Digital and Precision Farming Products for customers and dealers across South America. This role provides critical technical and operational support, serving as the product expert and working closely with Engineering and IT teams to resolve issues.
What You'll Do
- Act as the Subject Matter Expert for Digital and Precision Farming products, supporting adoption and troubleshooting for GCE teams, dealers, and customers.
- Maintain service quality by meeting SLAs for escalated response and case resolution times within Case Management.
- Collaborate closely with Engineering, IT, Product, and Development teams, escalating issues when necessary and driving timely resolutions.
- Partner with Training, GCE, Customer Support, and Digital Adoption teams to develop training materials such as tutorials, videos, and articles.
- Participate in cross‑functional initiatives, including pilot projects, new digital product rollouts in South America, and occasional onsite dealer/customer visits as required.
What We're Looking For
- Bachelor degree in Engineering or Computer Science.
- 2 to 3 years of experience supporting customers and/or dealers in a B2B2C format.
- Advanced level of English is required; proficiency will be assessed during the interview process.
- Work well in high-pressure situations and be self-motivated.
Nice to Have
- Understanding of Digital Apps, platforms and software for agriculture, and digital customer support processes.
- Knowledge in Precision Agriculture and Field Service.
Benefits & Compensation
- Medical and dental assistance.
- Private pension plan.
- Meal voucher.
- Life insurance.
- PROPAR.
Work Mode
This position is based locally in Canoas/RS.
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers.
