About the Role
This role offers a unique opportunity to establish and shape support operations in the EMEA region from day one, with a clear path to leadership as the team expands.
Responsibilities
- Respond to customer inquiries across diverse product topics
- Create and maintain support documentation such as troubleshooting guides and feature overviews
- Use and evaluate internal support tools to provide feedback and help shape future development
- Collaborate with product and engineering teams to resolve technical issues and improve product quality
- Establish foundational processes and structures for a growing EMEA support function
- Experiment with emerging features, workflows, and AI-driven solutions
Benefits
- Full coverage of medical, dental, and vision insurance for employees
- Commuter expense benefits
- Parental leave policy
- Unlimited paid time off
- Annual team offsite event
- Daily meals and snacks provided at the office
- Stipend for fitness-related expenses
Compensation
Competitive compensation and equity in a high-growth, well-funded startup
Work Arrangement
On-site
Team
Team size: 100+. You will be the first support hire for the EMEA region.
Why This Role
- Be the first support hire for the EMEA region, with full ownership to build processes and team structure from scratch
- Clear growth trajectory into a leadership position as regional operations scale
- Deep dive into a rapidly evolving product with broad functionality and frequent updates
- Competitive salary and equity package at a high-growth startup with strong funding
More about Pylon
- Raised $51M in Series B funding led by a16z and BCV
- Founded by Advith Chelikani, Robert Eng, and Marty Kausas
- Team of over 100 employees and expanding
- Office locations in San Francisco, NYC, and upcoming London office
Other
- One-month onboarding period required in San Francisco
- Candidates must reside in or be open to relocating to London
- London office is expected to open in September 2026
