Responsibilities

Own a defined Siena product surface and become its resident expert
Learn the platform cold: how the agents behave, how they work together, prompt engineering, config, deployment
Diagnose agent behavior with authority: product, config, or customer setup
Run the feedback loop to the PM: turn the patterns you see across customers into clear, prioritized signal that shapes the roadmap
Own enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketing
Run webinars and demos, support sales, and do the market research the team needs
Work the support queue on your surface, not as overflow, but as your direct line to how the product behaves

Requirements

Product-minded above all: you go outside your job description to champion change and influence what gets built
You've taken themes across tickets or customer feedback and used them to push product or roadmap direction
Genuinely curious about how things work under the hood, happy to roll up your sleeves. You don't see a support queue as beneath you
A clear communicator who moves between technical and non-technical people without losing either
AI-native: you use AI tools to do real work at scale, and you reach for new ones without being asked
You want into product, fast and deep
Based in EMEA or North America for strong timezone crossover with the team

Nice to Have

Bonus points if you've worked in e-commerce or DTC brands, social media or community management, or done hands-on CX at scale
Nice to have, not required: hands-on with APIs, Shopify themes, prompt engineering, or user research

Benefits

Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.

Our values

The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite. They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.

Our approach to AI

The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem. Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.