Responsibilities
- Utilize Coursera platform expertise to champion and create exceptional learner and administrator experiences by influencing product roadmaps, resolving issues, and developing innovative technical solutions.
- Collaborate with Product and Engineering teams to design and implement workflows for operational readiness of new feature launches, representing the team and learners.
- Partner with Support teams to directly assist users by managing escalation resolution, triaging issues, and updating internal resources.
- Lead projects to enhance operational processes and internal tools and resources, boosting team effectiveness and efficiency.
- Present data-driven support insights to internal stakeholders to highlight trends and guide decision-making.
- Establish strong relationships with multiple internal cross-functional teams and collaborate to develop learner-first solutions.
Requirements
- At least 3 years of experience in customer success, technical support, or client services, working with technical teams.
- Proven ability to lead projects that benefit clients, customers, or end users.
- Experience mastering a technical platform and providing technical consultative support.
- Written and verbal communication skills in English to convey technical information clearly, concisely, and professionally.
Benefits
- Comprehensive health and wellness benefits.
- Bonus and RSU equity programs.
- Global perks designed to support growth and well-being regardless of location.
Work Arrangement
Hybrid — Mexico City
Other
- Language: English fluency required.
- This role is only available for hire in Mexico City.
