Responsibilities
- Manage operational execution of Medrio's Early Adopter Program: coordinate scheduling, maintain CRM tracking, manage sandbox provisioning, coordinate customer follow-up, and track milestone progress across all active pilots
- Maintain launch readiness frameworks and go/no-go checklists for new and rebuilt products, ensuring all cross-functional teams are prepared for each release
- Lead internal product launch evaluation programs: recruit and coordinate Medrian evaluators, aggregate and synthesize feedback, and ensure findings reach the appropriate product and engineering owners
- Coordinate cross-functional execution across Product, Engineering, Professional Services, Sales, Marketing, and Support to maintain alignment and accountability throughout each product release cycle
- Support Product Advisory Council (ePAC/iPAC) logistics and follow-up: scheduling, agenda preparation, capturing and distributing customer insights, and tracking action items to closure
- Maintain operational readiness documentation: release summaries, training material coordination, implementation guides, and support preparation materials for each new and rebuilt product
- Track key metrics related to launch readiness, early adopter program progress, and operational efficiency across the product portfolio
- Translate product release milestones into clear operational plans, including workflows, ownership, and handoff models for each cross-functional team
- Identify and surface gaps between product design and operational readiness, escalating to the Senior Director and relevant stakeholders as needed
- Continuously improve processes and frameworks to reduce friction and support scale as Medrio's product portfolio and release cadence expand
Requirements
- 5+ years of relevant experience in product operations, project management, program management, or organizational readiness
- Bachelor's Degree required
Nice to Have
- Experience in SaaS or technology product environments preferred
- Clinical trial or life sciences industry experience preferred but not required
Team
Reports to: Senior Director, Product Launch & Readiness
Additional Information
- Remote position with ~10-20% travel required
- Individual contributor role with high cross-functional influence
- No direct reporting authority
