Responsibilities
- Set up and maintain Salesforce Service Cloud and Service Cloud Voice, covering omnichannel routing, case handling, and telephony integration.
- Oversee user accounts, roles, profiles, permission sets, and core administrative settings.
- Carry out regular maintenance and system upgrades across Salesforce instances.
- Engage in Agile and Scrum development cycles.
- Convert product requirements into configuration, testing, and release strategies.
- Manage and enhance patient-facing Experience Cloud sites for effective engagement and regulatory compliance.
- Work with stakeholders to deploy Einstein Analytics and Next Best Action, including insight configuration and rule-based recommendations.
- Facilitate data integration between Salesforce Data Cloud and internal systems.
- Ensure data accuracy, handle deduplication, and enforce security protocols.
- Create and lead training programs for end users.
- Keep process documentation and system knowledge resources up to date.
- Ensure all solutions comply with regulations like HIPAA and adhere to internal security standards.
Compensation
This position may include bonus or commission opportunities; total compensation varies by location, skills, experience, and capabilities.
Work Arrangement
Hybrid
Other
- Up to 20% travel may be required for customer and team meetings.
- Eligible employees receive comprehensive benefits including medical, dental, vision, life, and disability insurance.
- Health, welfare, and fringe benefit policies are regularly reviewed and updated to remain competitive.
- Participation in a 401(k) plan is available, with employer contributions where applicable.
- Exempt employees are offered a flexible paid time off (PTO) policy covering vacation, personal, and sick days.
- PTO allocation is based on the employee's first year of service.
- Employees receive eight fixed company holidays and three floating holidays annually, prorated in the first year.
- The company reserves the right to modify benefit offerings, including PTO, STO, and holiday policies, in compliance with laws and regulations.
- Bonus or commission opportunities are available, with compensation influenced by location, skills, experience, and capabilities.
