Own the operating model for the full product organisation: planning cadences, roadmap governance, OKR cycles, and the rituals that keep a distributed, senior team aligned without drowning them in process
Define how Primer measures product performance across the portfolio — build the instrumentation, the dashboards, and the feedback loops that give leadership clarity on what is shipping, what is slipping, and what it means for the business
Set the strategy and direction for product tooling: what the team uses, how it integrates, and how it evolves as the company scales from Series C to a much larger organisation
Lead go-to-market readiness across the product function — coordinating across Product, Engineering, Commercial, and Marketing to ensure launches land with the right preparation and the right people informed
Identify and resolve systemic friction across the product org, not one-off fixes but durable structural changes that remove the same class of problem from recurring
Build the knowledge infrastructure for the product function: documentation standards, onboarding, decision records, and shared frameworks that mean institutional knowledge survives people leaving and scales with hiring
Act as a strategic partner to Theo, owning the operational detail and the cross-functional coordination that lets him stay focused on product direction

Substantial experience in a senior Product Operations, Chief of Staff, or equivalent role inside a B2B technology company — you have built or significantly rebuilt a product operating model before
Genuine analytical capability: you can work directly with data, build dashboards, and turn numbers into clear narratives without depending on a data team to do it for you
Track record of creating systems and processes that people actually adopt and maintain over time — you know the difference between documentation and infrastructure
Comfortable operating across Product, Engineering, and GTM without a clear lane — you influence through the quality of your thinking and the usefulness of what you build
Multi-quarter strategic thinking: you can hold the big picture of how the product function should operate in eighteen months while executing in the present
Highly autonomous in ambiguous environments — you do not need the problem to be fully defined before you start making progress on it

Nice to have: experience in payments, fintech, or developer-facing infrastructure products

Remote (Worldwide)

We're building a culture where people can do their best work and be proud of the impact they have. You'll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants.
We work remotely, and have done since day one. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, including workations, our annual company retreat, and access to co-working spaces across most major cities.
The work is challenging. Scaleups are a challenge, and building category-defining products is a challenge. But there's a meaningful difference between a challenge and a struggle. At Primer, the right challenge comes with the right support: strong onboarding, a collaborative environment, and a team that is genuinely invested in your success. It's never something you face alone.

Primer.io is hiring a Product Ops Lead