About the Role
Guide and scale product operations by building systems, processes, and cross-functional alignment to support rapid product development and organizational growth.
Responsibilities
- Lead and mentor a team responsible for product operations functions
- Develop scalable processes to support product development workflows
- Collaborate with product managers to align roadmaps with operational capacity
- Identify inefficiencies in product delivery and implement improvements
- Facilitate communication between engineering, design, and business units
- Establish metrics and reporting frameworks for product performance
- Drive adoption of tools and systems across the product organization
- Manage operational planning for product initiatives
- Support change management during process and tool transitions
- Ensure alignment between strategic goals and execution timelines
- Coordinate sprint planning and release coordination activities
- Optimize resource allocation across product teams
- Evaluate and integrate new technologies into the product stack
- Maintain documentation standards for product processes
- Lead post-release reviews and retrospectives
- Improve decision-making through data-driven insights
- Manage dependencies across multiple product streams
- Support budget planning and forecasting for product operations
- Promote a culture of continuous improvement
- Monitor industry trends to inform operational strategy
Nice to Have
- Experience in nonprofit or donation technology sector
- Familiarity with Salesforce or similar platforms
- Certification in project or product management
- Background in software development lifecycle
- Experience with API-driven platforms
Compensation
Competitive salary with equity and benefits package
Work Arrangement
Remote
Team
Part of the product organization, working closely with product management, engineering, and customer success teams
Our Mission
We are dedicated to transforming how charitable organizations raise funds by leveraging technology to increase donor engagement and streamline giving processes.
Culture & Values
We value transparency, empathy, and impact. Team members are encouraged to take initiative, share feedback, and contribute to a supportive and inclusive work environment.
Available for qualified candidates
