Responsibilities
- Identify the most significant bottleneck in a function, resolve it, and proceed to the next one; success is measured by the number of bottlenecks cleared, not documented.
- Eliminate unnecessary steps before introducing new ones.
- Incorporate AI into your daily work, aiming to be one of the company's most frequent AI users.
- Take full ownership of new product launches from initiation to the point where they operate independently without your daily involvement.
- Convert product strategy into clear specifications for pricing, data, and engineering teams to prevent misinterpretation or loss of requirements.
- Determine the build sequence with engineering and data teams, and maintain that order when competing priorities arise.
- Develop a straightforward method for underwriting and pricing experts to input their own rules and judgments into systems, bypassing the need to go through you.
- Ensure terminology remains consistent across all systems, models, and teams, and update it as the business expands.
- Establish rapid and accurate feedback loops from policies, claims, and lost deals to quickly identify what is effective and what requires adjustment.
- Create and manage a single, clear process for any modifications to what is sold (coverage, rules, pricing) to prevent ad hoc changes.
- Detect issues during testing before they affect customers.
- Transition existing programs to shared infrastructure instead of maintaining separate, one-off setups.
Benefits
- Unlimited vacation with flexible time off.
- Work from anywhere; fully distributed company with no office, and team meets in person a couple times per year.
- Stock options.
- Health, dental, and vision coverage.
- 401(k) retirement plan.
- Parental leave.
- Home office allowance for necessary equipment and accessories.
- Book stipend.
- Wellness stipend.
- Professional development reimbursement.
- No working birthdays: take your birthday off to relax and spend time with loved ones.
- Charitable contribution matching.
Compensation
Not specified
Work Arrangement
Remote (Worldwide)
Team
You will work with Tobias Schuler, Chief Underwriting Officer; Dave Lin, Head of Product and Engineering; Stanley Wang, Senior Director, Pricing Analytics; and Chris Shafer, Chief of Staff.
HOW YOU OPERATE
Find the biggest bottleneck in a function, fix it, then move to the next one. You'll be judged on how many you clear, not how many you document. Remove unnecessary steps before adding new ones. Use AI daily in your own work. You should be one of the heaviest AI users in the company. Own New Product Launches, End to End: Lead new product launches from kickoff to the point where they run on their own, without you day to day. Translate product strategy into clear specifications for pricing, data, and engineering, so requirements don't get lost or reinterpreted. Set the build order with engineering and data, and hold that order when priorities compete. Turn Expert Judgment Into Systems: Build a simple way for underwriting and pricing experts to enter their own rules and judgment into our systems, so they don't need to route through you. Keep terminology consistent across every system, model, and team, and update it as the business grows. Set up fast, accurate feedback from policies, claims, and lost deals, so we know quickly what's working and what needs to change. Own Change Control and Quality: Create and run one clear process for any change to what we sell (coverage, rules, pricing), so changes don't happen ad hoc. Catch problems in testing before they reach a customer. Move existing programs onto shared infrastructure instead of maintaining separate one off setups.
YOU HAVE
7+ years solving complex problems through process and product development, or a clear track record of taking on more scope and responsibility over time. A systems thinker who obsesses over problems and builds solutions that scale, rather than one off fixes. Exceptional project management and documentation skills, with the ability to run multiple workstreams at once without dropping detail. A self starter mindset: comfortable rolling up your sleeves in a lean, fast moving environment. Real, daily comfort working with AI agents (delegating to them, checking their work, improving them). You automate a task the second time you do it, not the tenth. Evidence of grit: something you've pushed through more than once, even when it would have been easier to stop. Insurance background is a plus, not a requirement. If you have exposure to policy forms, rate and rule filings, or systems like SERFF, that's a bonus, not a prerequisite.
WHO YOU WILL WORK WITH
- Tobias Schuler, Chief Underwriting Officer: After becoming a Fellow of the Casualty Actuarial Society & working as a consultant actuary at EY for several years, Tobias went on to drive the actuarial data & systems teams at QBE. He further leveraged his deep insurance & technical expertise at Munich Re Digital Partners in North America, where he headed data & analytics & oversaw the data infrastructure behind some of their largest programs.
- Dave Lin, Head of Product and Engineering: Dave has built and scaled B2B platforms at Yext, Apple, Amazon, and Hookit. He received his MS and BS in Electrical Engineering from University of California, San Diego.
- Stanley Wang, Senior Director, Pricing Analytics: Before joining Counterpart, Stanley worked as an actuary within the pricing solutions and methods team at USAA to combine actuarial pricing with data science models. Before that, he was a leading data scientist for Digital Partners, a Munich Re Company where he specialized in building data science models and insights for leading insurtech companies. He has had many other relevant roles such as capital modeling, risk management etc. He lives in New York with his growing family.
- Chris Shafer, Chief of Staff: Chris is a published scientific author, having studied the neural correlates of gratitude at the lauded Brain and Creativity Institute. He has since helped to launch numerous businesses in which he held a variety of critical roles from product management to business operations to strategic partnerships. Chris received his bachelor’s degree in Biological Sciences from the University of Southern California.
WHAT WE OFFER
- Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it.
- Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, and invite the team to meet in person a couple times per year.
- Stock Options
- Health, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Parental Leave
- Home Office Allowance: to set up your home office with the necessary equipment and accessories.
- Book stipend
- Wellness stipend
- Professional Development Reimbursement
- No working birthdays: Take your birthday off, giving you the opportunity to relax, enjoy your special day, and spend time with loved ones.
- Charitable Contribution Matching
COUNTERPART'S VALUES
- Conjoin Expectations - it is the cornerstone of autonomy. Ensure you are aware of what is expected of you and clearly articulate what you expect of others.
- Speak Boldly & Honestly - the only failure is not learning from mistakes. Don’t cheat yourself and your colleagues of the feedback needed when expectations aren’t being met.
- Be Entrepreneurial - control your own destiny. Embrace action over perfection while navigating any obstacles that stand in the way of your ultimate goal.
- Practice Omotenashi (“selfless hospitality”) - trust will follow. Consider every interaction with internal and external partners an opportunity to develop trust by going above and beyond what is expected.
- Hold Nothing As Sacred - create routines but modify them routinely. Take the time to reflect on where the business is today, where it needs to go, and what you have to change in order to get there.
- Prioritize Wellness - some things should never be sacrificed. We create an environment that stretches everyone to grow and improve, which is fulfilling, but is only one part of a meaningful life.
Not specified
