Pomelo Care is looking for a Product Operations, AI Content specialist to help design, structure, and maintain the clinical, operational, and product knowledge that powers both our clinicians and AI tools. You'll play a central role in organizing the information that improves care for moms and babies.

What You'll Do

Organize clinical guidelines, operational workflows, and product documentation into structured, AI- and clinician-friendly formats.
Create taxonomies, tagging systems, and metadata to make knowledge searchable and modular.
Partner with product and engineering to prepare knowledge for use in LLM-powered tools.
Re-architect existing content into smaller, structured, referenceable units.
Ensure accuracy, version control, and consistent formatting across knowledge sources.
Audit and update content regularly with clinical and operational stakeholders.
Translate clinical workflows and guidelines into structured knowledge for technical teams.
Provide feedback to engineers and data scientists on how knowledge is being consumed by AI tools.
Coordinate closely with the Clinical Education team to ensure alignment of knowledge.
Support clinicians using AI tools and manage inbound requests and feedback.

What We're Looking For

Demonstrated interest or experience in AI/LLMs, such as prompt engineering, RAG, embeddings, knowledge graphs, or vector databases.
Strong information organization skills: detail-oriented, logical thinker, able to design systems for categorizing and structuring knowledge.
Technical literacy — comfortable working with structured content like Markdown, JSON, or SQL basics.
Curiosity about healthcare and clinical workflows.
Strong communication skills, able to bridge technical and clinical conversations.

Nice to Have

Background in healthcare or clinical operations.
Experience with knowledge management tools like Confluence, Notion, or Guru.
Exposure to AI tooling such as LangChain, vector databases, or annotation tools.