Wavenet is hiring a Product Manager - Unified Communications & Contact Centre

Wavenet is seeking a Unified Communications & Contact Centre Product Manager to take ownership of the full lifecycle of our UC & CC portfolio. This is a high-impact, commercially focused role responsible for shaping product strategy, driving innovation and ensuring competitive positioning across our UCaaS, CCaaS, SIP and voice services portfolio. You’ll work cross-functionally with Sales, Commercial, Engineering, Operations and Vendor Alliances teams to define, develop and grow market-leading solutions. You’ll also partner closely with external vendors and suppliers to enhance and future-proof our portfolio. This role is ideal for someone who thrives in a fast-paced, evolving environment and enjoys translating technical capability into clear customer value. What You’ll Be Doing Product Strategy & Roadmap - Own the product vision and roadmap for Wavenet’s UCaaS, CCaaS, SIP and voice portfolio - Drive strategy across platforms including 8x8, TeamsLink, AudioCodes Live, Zoom, Content Guru, Five9 and inbound services - Monitor market trends, competitor activity and customer insight to inform product evolution - Ensure solutions remain competitive, scalable and commercially viable Product Development & Innovation - Lead full product lifecycle from concept to launch and optimisation - Define requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross-platform capabilities - Collaborate with engineering and ecosystem partners (e.g. Microsoft and CCaaS vendors) to deliver roadmap priorities - Drive innovation across Microsoft ecosystem partnerships and AI-assisted CX capabilities Commercial Ownership - Own portfolio performance and commercial success - Develop pricing models, licensing structures and bundled propositions in partnership with Commercial - Enable Sales teams through training, proposition development and competitive positioning - Support go-to-market activity with Sales and Marketing Vendor & Partner Management - Manage strategic vendor relationships across the UC & CC ecosystem - Lead joint roadmap and planning sessions - Evaluate new technologies and integration opportunities Customer & Operational Alignment - Gather customer feedback and insight to prioritise enhancements - Support strategic customer engagements where required - Ensure service documentation, SLAs and onboarding processes remain robust and up to date - Work closely with Operations to maintain service excellence