Responsibilities
- Lead the end-to-end patient logged-in experience, including core components like the dashboard, appointment rebooking, post-visit summaries, prescription and lab access, secure messaging, and tools that support ongoing care relationships.
- Design a continuous, individualized patient journey by leveraging insights into personal health goals and care progress to deliver relevant, timely interactions.
- Manage the patient dashboard as the primary destination for ongoing engagement between and after clinical visits.
- Enhance the processes for scheduling, rescheduling, and managing appointments to increase retention.
- Design clear after-visit summaries and actionable follow-up steps to support patient adherence.
- Build user-friendly interfaces for managing prescriptions, reviewing lab results, and understanding diagnostic information.
- Improve secure, two-way communication between patients and their care providers.
- Develop targeted notifications and re-engagement strategies across the patient lifecycle.
- Define and drive the product strategy focused on patient retention, engagement, and increasing lifetime value.
- Pinpoint moments of disengagement in the patient journey and implement product solutions to re-engage users.
- Enable existing patients to explore new services as the care offering grows through intuitive discovery paths.
- Collaborate with clinical, growth, and operations teams to ensure product initiatives support broader business goals around customer value.
- Set measurable KPIs, analyze product performance, and iterate based on data and user feedback.
- Design AI-powered post-visit tools that assist patients with next steps, answer questions, and prompt timely care rebooking.
- Investigate digital health tracking features tied to personalized care plans.
- Develop care timelines and calendar integrations to help patients anticipate and prepare for future health needs.
- Deliver tailored care recommendations as the service catalog expands.
Compensation
$150,000-200,000 per year, depending on location, technical expertise, and platform experience.
Work Arrangement
Remote-friendly with work-from-home stipends available.
Team
Cross-functional collaboration with clinical, growth, and operations teams.
Total Rewards
Competitive base salary combined with equity in an early-stage company and performance-based incentives.
Comprehensive Care
Medical, Dental, and Vision insurance coverage options provided.
Support Frameworks
Eligibility for 401(k) plan, flexible Paid Time Off (PTO), and financial support for remote work setups.
