Responsibilities
- Manage daily execution of VIP Growth & Operations initiatives for high-net-worth individual clients, overseeing planning, launch, and iteration of VIP lifecycle programs.
- Design and operate a structured VIP lifecycle framework, including segmentation, journey mapping, triggers, and recurring operational cadences aligned with local markets.
- Collaborate with regional teams to co-develop market-specific plans, synchronize objectives and timelines, and ensure execution while maintaining global standards.
- Organize and lead VIP offsite and digital events such as product briefings and engagement sessions, managing coordination, stakeholder alignment, and post-event analysis.
- Create and scale growth initiatives and tools like VIP trial cards to boost conversion, enhance user engagement, and increase VIP contributions to trading volume and assets under management.
- Implement a data-led growth model with defined metrics, A/B testing, and iterative improvements to strengthen VIP impact on revenue and AUM.
- Work across departments including Product, Data, Engineering, and Operations to build scalable workflows, tools, and process enhancements for VIP operations.
- Monitor program performance, define KPIs, analyze results, collect market insights, and refine strategies using data and operational learnings.
