About the Role
The Product Manager will own the customer feedback and discovery function, ensuring that user insights directly influence product strategy and development decisions.
Responsibilities
- Lead the strategy for gathering and applying customer feedback across product lifecycles
- Identify key user pain points through qualitative and quantitative research
- Collaborate with UX researchers to design discovery-focused studies
- Translate insights into actionable product requirements
- Work closely with engineering teams to prioritize feedback-driven features
- Develop roadmaps that align user needs with business goals
- Monitor customer sentiment across platforms and support channels
- Synthesize data from surveys, interviews, and usage analytics
- Facilitate workshops to share findings with cross-functional teams
- Define success metrics for feedback-informed product changes
- Manage end-to-end processes for insight collection and implementation
- Ensure feedback loops are integrated into agile development cycles
- Partner with customer support to identify recurring issues
- Advocate for user needs in product planning discussions
- Track emerging trends in customer behavior and expectations
- Maintain a centralized repository of user insights
- Coordinate beta testing programs to validate new concepts
- Present findings to stakeholders and leadership teams
- Evaluate third-party tools for feedback management
- Improve methods for capturing in-product user behavior
- Balance short-term fixes with long-term experience improvements
- Drive alignment between product, marketing, and customer success
- Use data to challenge assumptions in product design
- Document customer journey insights to inform future iterations
- Ensure ethical handling of user data in all research activities
Nice to Have
- Experience in gaming or digital commerce platforms
- Familiarity with feedback platforms like Delighted or Qualtrics
- Background in behavioral economics or psychology
- Experience working with NPS and CSAT data
- Knowledge of sentiment analysis tools
- Prior work in fast-paced, iterative product environments
- Experience managing large-scale user research programs
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid
Team
Product team focused on user-driven innovation
About the Role
This position is central to understanding user needs and shaping product direction through structured discovery and feedback analysis. The role requires deep empathy for customers and strong collaboration across teams.
What We Value
Curiosity, data literacy, user advocacy, and the ability to influence without authority are key traits for success in this role.
Available
