Responsibilities
- Guide the full product lifecycle for direct communication tools, from concept to launch and ongoing improvements.
- Set the strategic direction and long-term plan for messaging features across platforms including chat, reviews, and new conversational technologies.
- Work with Product, Design, Engineering, Data Science, and Go-to-Market teams to build seamless communication experiences that boost user interaction and business results.
- Engage customers and internal teams to learn how communication workflows operate, what compliance rules apply, and how distributed teams manage engagement.
- Build frameworks that support large-scale, tailored, and automated messaging while ensuring governance and brand consistency.
- Evaluate input from clients, partners, and internal groups, turning feedback into actionable product enhancements and leading execution.
- Manage the rollout of new features, including testing, beta testing, documentation, training, outreach, and tracking usage.
- Collaborate with ecosystem and channel partners to grow messaging functionality and integration options.
- Articulate the product strategy, roadmap, and features to both internal and external audiences clearly and effectively.
Responsibilities
- Lead the end-to-end product development lifecycle for 1:1 communication products, from ideation through launch and iteration.
- Define the vision and roadmap for messaging and communication capabilities across channels such as messaging platforms, reviews and emerging conversational interfaces.
- Collaborate cross-functionally with Product, Design, Engineering, Data Science, and Go-to-Market teams to deliver intuitive communication experiences that drive customer engagement and business outcomes.
- Work closely with customers and internal stakeholders to understand communication workflows, compliance needs, and engagement strategies across distributed teams.
- Design systems that enable scalable, personalized, and automated communication while maintaining strong governance and brand control.
- Investigate and analyze requests from customers, partners, and stakeholders, translating them into product opportunities and driving implementation.
- Coordinate feature launches including testing, beta programs, documentation, training, customer communication, and adoption measurement.
- Partner with ecosystem and channel partners to expand communication capabilities and integrations.
- Present and communicate product vision, roadmap, and capabilities to internal and external audiences.
