Valence is hiring a Product Deployment Specialist

Responsibilities

• Drive direct activation with priority clients
• Partner hands-on with our first cohort of clients to get new features turned on — making the calls, running the meetings, working through IT/security/legal blockers
• Build trusting relationships with both senior sponsors (CHROs, SVPs) and day-to-day operators (L&D leads, program managers) that translate into faster activation
• Translate new features into client-relevant value, not just product specs
• Build and own the deployment system
• Design and run a repeatable process for launching new product capabilities across our enterprise base
• Coordinate customer-facing release trains, phased rollouts, and launch timing across client segments
• Develop launch playbooks, internal enablement, and customer talk tracks that scale beyond you
• Stand up a beta cohort to quickly validate features with the right mix of clients
• Track and drive adoption at scale
• Track activation rates, feature adoption, and time-to-value across the client base
• Identify laggards proactively and run the process to systematically unblock them
• Use adoption data to drive both client conversations and internal roadmap influence
• Synthesize feedback into product influence
• Aggregate signal from across the client base into a clear, prioritized voice on the roadmap
• Partner with product and engineering on what's testable, where features need to evolve, and how to close gaps blocking adoption
• Coordinate cross-functionally
• Work across CS, Engagement Managers, product, and engineering without formal authority
• Manage the release calendar; flag dependencies and conflicts early
• Create structure around support, regression handling, and incident communication on the customer side

Requirements

• 5+ years in customer-facing roles in B2B SaaS - implementation, customer success, solutions engineering, or a similar function where you've owned client outcomes end-to-end
• Track record of personally driving feature adoption or product activation at enterprise clients - meaning you've moved the number, not just managed the process
• Strong client presence: equally credible with a CHRO and an IT lead, and comfortable picking up the phone to push something forward
• Demonstrated ability to build systems and playbooks where none existed - comfortable creating structure rather than inheriting it
• Project management rigor: can run multiple client workstreams simultaneously without dropping threads
• Data fluency: comfortable tracking activation rates, feature adoption, and time-to-value, and using that data to drive both client and internal conversations
• Cross-functional influence without authority: you are able to get engineering, CS, and product moving in the same direction proactively and effectively
• Comfort with ambiguity, change, and a startup operating mode - willing to write the email, set up the meeting, build the tracker, and present the findings all in the same week

Nice to Have

• Experience running a structured beta program or pilot at an enterprise SaaS company
• Background that spans both relationship-driven activation work AND system-building / process design
• Experience navigating enterprise IT and security review cycles (SSO, GDPR, data agreements, Teams/Calendar integrations)
• Familiarity with HR tech, talent platforms, or AI-powered enterprise products
• Background in product marketing or change management
• Experience at a high-growth startup, particularly through scaling moments

Benefits

• Comprehensive health coverage (medical, dental, vision) from day one
• Generous PTO, company-wide R&R shutdowns, and paid parental leave
• Retirement plan support for US and global employees
• Equity
• Meaningful ownership in a venture-backed company at a growth inflection point
• Financial upside that comes from scaling fast
• Top-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact

Work Arrangement

Hybrid

Additional Information

• Candidates must be comfortable balancing colleagues in global timezones, as needed.
• Candidates must have valid ID/passport and must not have any restrictions on their travel abilities due to work authorization or permits.