Responsibilities
- Evaluate, organize, and oversee key project components independently and with production leadership
- Develop and deliver customized solutions for client issues, process enhancements, invoice verification, and delivery confirmations
- Foster and sustain strong client relationships
- Advise clients and production teams to implement effective project plans
- Set personal priorities to align with business needs and deadlines
- Frequently oversee high-visibility, large-scale, or technically complex accounts
- May guide junior staff through quality checks, knowledge sharing, and demonstration of best practices
- Verify and input job specifications into manufacturing systems and schedule accordingly
- May support pre-sales discussions by explaining production capabilities and requirements
- May aid sales teams in estimating costs and timelines using pricing guides and input from operations
- May collaborate with sales and clients on kitting, storage, and logistics requirements
- Maintain thorough knowledge of project details to prepare accurate and timely billing documentation
- May be responsible for identifying required materials and paper stock, including sourcing from external suppliers
- May support sales during the request for proposal (RFP) process
- May handle typesetting or copy preparation tasks for client deliverables
- Perform additional assigned duties and contribute to special initiatives as needed
