Responsibilities
- Support the development of strong customer relationships by navigating internal systems to fulfill client needs.
- Act as a customer advocate within the production facility, representing both internal and external clients.
- Partner with a network of support teams to meet or exceed customer expectations.
- Learn core company services and apply them to recommend effective solutions aligned with customer goals.
- Ensure smooth, end-to-end order execution from acceptance to final delivery via shipping or mailing.
- Examine orders and validate customer-provided materials and specs with both clients and internal departments.
- Evaluate estimates to establish a suitable production strategy.
- In the absence of an estimate, consult with pre-press and manufacturing leads to determine optimal production methods.
- Coordinate with plant scheduling to set delivery timelines that suit both customer needs and plant capacity.
- Track production schedules to ensure timely receipt of customer materials and approvals.
- Provide prompt updates so customer changes are recorded, communicated, and invoiced correctly.
- Help create and maintain customer profiles that capture expectations and key requirements.
- Mobilize necessary resources for order execution and recognize when to involve internal specialists due to specification changes.
- Verify that final production orders match the approved estimate and pricing.
- When discrepancies arise, revise pricing and notify the sales team accordingly.
- Take part in customer onboarding meetings and related processes.
- Attend internal pre-production meetings to review order details and specifications.
- Enter complete and accurate job specifications into the ERP system.
- Flag all critical requirements, concerns, and customer expectations clearly.
- Notify customers of issues with artwork or data files and offer viable solutions or alternatives.
Benefits
- 401(k)
- holidays
- vacations
Other
Drug-Free Workplace
