Responsibilities
- Technical troubleshooting/ debugging experience, programming experience, knowledge in a database, SQL queries.
- Total 11 to 15 years of work experience
- Minimum 3+ years of strong product implementation experience (SSL, multi-tier architecture) for an enterprise-class product.
- Minimum 4 years solid support or technical service delivery experience to global customers
- Well versed in enterprise product architecture.
- Ability to understand and articulate the customer requirement well
- Extremely customer focused and excellent at customer management
- Deal with ambiguity and resolve issues by leveraging the technical and product knowledge
- Be on top of the AA products, offerings and day to day business operations
- Provide feedback on an ongoing basis and coach engineers on improving communication skills, technical ability and speed of customer and internal deliverables.
- Provide technical assistance to the team members and help to expedite resolution of customer issues
- Develop self and teams technical skills through active participation in relevant events, training, mentoring and communities.
- Participate in a technical discussion with customer
- Escalation management
- Perform implementation of solutions in complete IT infrastructure environment including HA and DR deployment.
- Perform business consulting to propose a solution to meet organization’s security practices.
- Conduct thorough analysis/consultation of customer’s business requirement
Requirements
- Technical troubleshooting/ debugging experience, programming experience, knowledge in a database, SQL queries.
- Total 11 to 15 years of work experience
- Minimum 3+ years of strong product implementation experience (SSL, multi-tier architecture) for an enterprise-class product.
- Minimum 4 years solid support or technical service delivery experience to global customers
- Well versed in enterprise product architecture.
- Ability to understand and articulate the customer requirement well
- Extremely customer focused and excellent at customer management
- Deal with ambiguity and resolve issues by leveraging the technical and product knowledge
- Be on top of the AA products, offerings and day to day business operations
- Provide feedback on an ongoing basis and coach engineers on improving communication skills, technical ability and speed of customer and internal deliverables.
- Provide technical assistance to the team members and help to expedite resolution of customer issues
- Develop self and teams technical skills through active participation in relevant events, training, mentoring and communities.
- Participate in a technical discussion with customer
- Escalation management
- Perform implementation of solutions in complete IT infrastructure environment including HA and DR deployment.
- Perform business consulting to propose a solution to meet organization’s security practices.
- Conduct thorough analysis/consultation of customer’s business requirement
