Responsibilities
- Serve as the primary product leader and central point of alignment for the Partner Platform, guiding multiple product teams and setting standards for product quality and execution.
- Own the end-to-end strategy, delivery, continuous improvement, and speed of learning for core platform components.
- Collaborate with senior leadership to define long-term vision and convert strategic goals into actionable problems and deliverable scope.
- Lead and mentor other Technical Product Owners to strengthen product practices and ensure unified progress across the platform.
- Orchestrate the full product lifecycle loop: discovery, definition, development, release, measurement, and iteration.
- Evaluate technical designs and assess complex system tradeoffs and constraints, understanding implications on timelines and behavior without leading implementation.
- Apply hands-on experience in cloud environments and knowledge of partner, reseller, and channel business models.
- Gain deep insight into partner workflows including billing operations, margin tracking, customer management, support, and service delivery.
- Identify pain points, inefficiencies, and strategic opportunities through direct engagement with partners and operational data.
- Possess strong knowledge of cloud billing structures, marketplace programs, margin frameworks, and partner incentive models across major cloud providers.
- Shape sophisticated platform features that simplify complexity in areas such as multi-cloud cost aggregation, margin and discount logic, customer invoicing, cost visibility, and marketplace offer management.
- Conduct regular outreach to key partners, aiming for 3–5 conversations weekly, to validate concepts and refine workflows.
- Engage with executive teams at MSPs, SIs, and resellers to understand their operational models and business needs.
- Communicate transparently and persuasively: share early ideas, welcome feedback, integrate input into decisions, and clearly explain reasoning to build alignment.
- Function as a key leader collaborating closely with engineering leadership—actively involved in daily coordination, decisive, and realistic about limitations.
- Work with engineering leads to sequence work, assess technical compromises, and plan delivery while preserving product intent.
- Ensure consistency across user experience, APIs, data models, and operational behavior to meet high reliability and scalability standards for partners.
- Define success metrics for the platform, including partner adoption, onboarding speed, billing accuracy, workflow completion, retention, system reliability, and partner-reported outcomes.
- Establish measurable releases and feedback mechanisms to inform future prioritization based on real-world insights.
- Design platform capabilities that reflect the real-world operational demands of partners, including financial accuracy, reconciliation, and audit readiness.
Benefits
- Unlimited vacation policy
- Flexible work arrangements
- Health insurance coverage
- Parental leave program
- Employee stock option plan
- Home office expense allowance
- Stipend for professional development
- Peer recognition initiative
Team
Product Management team
