Responsibilities
- Serve as incident commander during high-severity events, managing coordination between detection, response, physical security, data center operations, legal, communications, and customer-facing teams.
- Develop and maintain the incident response program, including runbook standards, severity classification, materiality assessment methods, evidence handling agreements, and post-incident review schedules.
- Establish clear protocols defining how human responders and automated agents interact, including escalation thresholds, required evidence from agents, and feedback loops to assess agent performance.
- Design and manage the senior incident responder on-call schedule, including SLA adherence, escalation paths, notification workflows, and maintain active participation as a senior incident commander.
- Identify patterns and trends from past incidents to uncover systemic vulnerabilities and recurring root causes, then implement improvements to runbooks, detection systems, or response procedures.
- Ensure accountability and execution of follow-up actions after major incidents by tracking remediation tasks and systemic fixes across detection, response, infrastructure, and other relevant teams.
- Define, monitor, and report key performance indicators for the incident response program to security and engineering leadership.
- Plan and conduct regular tabletop exercises, crisis communication simulations, and audit preparedness drills to maintain readiness.
- Represent the incident response function externally, managing disclosures to regulators and customers, and responding to audit inquiries.
Other
A confirmation email will be sent upon successful application submission. If no confirmation is received due to a submission error, contact careers@fluidstack.io with your resume/CV, the position applied for, and submission date; a member of the recruiting team will respond.
