About the Role
Lead end-to-end delivery of Genesys Cloud contact center solutions for enterprise clients, including architecture design, configuration, integration, and deployment, while serving as a technical advisor throughout the project lifecycle.
Responsibilities
- Lead technical design and implementation of Genesys Cloud contact center platforms
- Collaborate with stakeholders to define business requirements and translate them into technical solutions
- Conduct system configuration, workflow development, and contact routing design
- Integrate Genesys Cloud with CRM and third-party business applications
- Provide expert-level troubleshooting and performance optimization
- Mentor junior consultants and contribute to team knowledge sharing
- Develop solution documentation, including architecture diagrams and configuration guides
- Lead client workshops and presentations to validate design approaches
- Ensure compliance with security, scalability, and operational best practices
- Manage technical aspects of project delivery within agreed timelines and scope
- Support testing phases, including system integration and user acceptance testing
- Deliver post-implementation support and transition to operations teams
- Stay current with Genesys Cloud product updates and new feature releases
- Participate in pre-sales activities with technical assessments and solution scoping
- Coordinate with offshore teams for delivery support and task execution
- Ensure adherence to change management and project governance standards
- Diagnose and resolve complex technical issues during deployment
- Guide clients on platform capabilities and optimal use cases
- Contribute to reusable assets and delivery accelerators
- Maintain strong client relationships through clear communication and technical leadership
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid work model with flexibility for remote and on-site delivery
Team
Part of a global professional services team delivering cloud contact center solutions
Technology Focus
Genesys Cloud, APIs, WebRTC, SIP, cloud infrastructure, contact routing, workforce management, reporting, CRM integrations
Client Engagement
Work directly with enterprise clients to understand business needs, lead technical discovery sessions, and deliver tailored solutions using Genesys Cloud
Available for qualified candidates
