Responsibilities
- Take ownership of applied AI and ML solutions that determine what, how, and how effectively AI is utilized across mental healthcare.
- Develop production-grade AI systems that directly support patient-provider matching, clinical workflows, and patient engagement.
- Drive improvements in search ranking, relevance, and patient-provider matching.
- Define overarching personalization and recommendation strategies.
- Direct the foundational ML platforms that enable these strategies at scale.
- Operate at the intersection of applied research, system architecture, and real-world clinical constraints.
- Develop advanced recommendation engines and retrieval models.
- Apply NLP and generative AI to clinical workflows.
- Set technical standards for AI safety.
- Make principal decisions on how machine learning is introduced into a high-stakes environment.
- Develop and fine-tune models such as Learning-to-Rank, embeddings, recommendation algorithms, and LLMs.
- Design both product-facing AI architectures and core ML infrastructure.
- Resolve complex engineering problems.
- Act as a technical multiplier for engineers working across product surfaces.
- Deliver applied AI features that tangibly improve match quality and user experience.
- Build scalable, durable AI foundations that others can confidently build upon.
- Set the direction for immediate relevance and recommendation systems and for how the entire AI ecosystem evolves to actively improve patient outcomes over time.
Benefits
- 100% remote work environment with working hours that support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in the United States; currently not hiring in Hawaii).
- Attractive pay and benefits with full transparency of pay ranges regardless of where you live in the United States.
- Comprehensive health benefits including medical, dental, vision, life, disability, and FSA/HSA.
- 401(k) plan access to start saving for your future.
- Generous time-off policies including two company-wide shutdown weeks each year for self-care (for most employees).
- Paid parental leave available for all parents, including birthing, non-birthing, adopting, and fostering.
- Employee Assistance Program (EAP) supporting your mental and physical health.
- Quarterly department stipend for fun team-building activities or in-person gatherings.
- Community and employee resource groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all.
- Home office stipend for new hires and a $50 monthly stipend to help cover internet or cell phone expenses.
- Wellness at Rula program with year-round wellness initiatives and a $50/month wellness stipend.
Compensation
Attractive pay and benefits with full transparency of pay ranges regardless of where you live in the United States.
Work Arrangement
100% remote work environment with working hours that support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in the United States; currently not hiring in Hawaii).
