Mercier Consultancy MD is hiring a Polish Speaking Customer Service for Automotive Company in Greece

Mercier Consultancy MD is excited to introduce an opportunity for Polish-speaking Customer Support Representatives at an Automotive Enterprise in Greece. This position is perfect for professionals enthusiastic about automotive services and dedicated to delivering exceptional client support. As a customer service representative, you will assist clients in Polish, addressing their questions and providing information to elevate their automotive experience. Key Responsibilities - Manage customer inquiries concerning automotive products and services, including vehicle details, availability, and maintenance guidance through phone, email, and chat in Polish. - Supply customers with information about warranty claims, service scheduling, and parts accessibility. - Support customers with order management, tracking, and resolving potential issues or concerns. - Comprehensively record all customer interactions within the CRM system. - Partner with technical departments to ensure complex inquiries are addressed and resolved efficiently. - Remain current on automotive industry developments and product knowledge to provide precise information and superior service. Requirements - Native or near-native Polish language proficiency (written and spoken); knowledge of Greek or English is advantageous. - Previous customer service experience, preferably within the automotive sector, is highly preferred. - Superior communication and interpersonal capabilities, emphasizing customer satisfaction. - Advanced problem-solving skills and a proactive approach to addressing customer inquiries. - Capacity to manage multiple customer requests and effectively prioritize tasks in a dynamic environment. - Proficiency with CRM systems and fundamental computer applications. - Flexibility to work varying hours, including evening and weekend shifts as required. Benefits - Competitive Monthly Compensation - Comprehensive Relocation Package - Performance-Based Monthly Bonus - Full Professional Training Coverage - Comprehensive Health Insurance - Additional Attractive Perks