Side is hiring a Player Support Executive

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms. • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms. • Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console. • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. • Escalating real-time issues to client/supervisor. • Translate Mandarin to English and vice versa • Report and minutes writing in English or Chinese