Responsibilities
- Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
- Collect important information to understand client needs and assess how the firm can help.
- Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
- Complete legal forms and manage records of customer interactions.
- Schedule and coordinate consultations with legal experts.
- Follow up with clients to ensure their needs are met or provide additional support.
- Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.
Requirements
- Holds a bachelor’s degree.
- Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
- Is proficient in managing calendars and information flow with accuracy and efficiency.
- Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written.
- Demonstrates excellent organizational and time-management skills.
- Maintains discretion and confidentiality when handling sensitive information.
- Permanently resides in Latin America.
- Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
Nice to Have
- Has previous experience in sales, customer service, or a legal background (preferred).
Benefits
- Long-Term Opportunities: Build a lasting professional relationship with us.
- Fully Remote: Work from the comfort of your home—no onsite travel required.
- Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition.
- Wellness Support: Access in-house psychological and wellness coaching services.
- Holistic Growth: Free access to coaching programs that support your personal and professional development.
- Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses.
Work Arrangement
Remote (Worldwide)
Additional Information
- Bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written.
- Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
- Permanently resides in Latin America.
