Responsibilities
- Request, obtain, organize, and review medical records, medical bills, and supporting documentation related to personal injury claims
- Prepare and maintain complete demand files for submission to insurance carriers
- Ensure all records, bills, liens, and supporting documentation are properly saved, organized, and maintained within the case management system
- Review records and bills for completeness, accuracy, and consistency prior to demand preparation
- Identify missing records, billing discrepancies, or incomplete documentation and follow up as needed
- Request amendments, corrections, or updated documentation from medical providers when necessary
- Maintain frequent communication with clients regarding treatment status, records requests, and outstanding documentation needs
- Communicate professionally with medical providers, billing departments, insurance adjusters, and vendors through phone calls, email, fax, and written correspondence
- Conduct consistent follow-up on outstanding records, bills, balances, and documentation requests to ensure timely processing
- Respond to internal and external communications in a timely and professional manner
- Provide updates regarding records status, pending requests, and case progression to appropriate team members
- Maintain accurate and detailed documentation of all case activity, communications, requests, and follow-up efforts within the case management system
- Track outstanding medical records, invoices, balances, and pending documentation requests
- Ensure all records and documentation are properly uploaded, labeled, and organized within the client file
- Monitor case progression and identify files ready for demand preparation or escalation
- Assist with maintaining accurate demand-related documentation and case readiness standards
- Process invoices and payments related to obtaining medical records and bills as assigned
- Document expenses and payment activity accurately within the case management system
- Support department workflow efficiency and timely completion of demand preparation tasks
- Assist with maintaining organization and accuracy across high-volume demand files
- Collaborate with attorneys, case managers, and other departments regarding case status and outstanding needs
Requirements
- Strong attention to detail
- Urgency
- Organization
- Consistent follow-up
- Ability to manage high-volume responsibilities in a fast-paced environment
- Strong communication, accountability, and client service standards
Work Arrangement
Remote (Worldwide)
Additional Information
- Independent contractor role
- No health care benefits provided
- No paid time off provided
- Full-time availability required for a 40-hour workweek with two days off
- One weekend day may be included in the schedule depending on business needs
- First 3 months: base pay of USD $550 + commissions (USD $63 per package)
- After 3 months: compensation is fully commission-based (USD $63 per package)
- Must complete Willo video self-interview and values assessment within 24 hours of invitation to remain under consideration
