Responsibilities
- Client Onboarding & Communication: Conduct case management introductions, monitor that the client is receiving proper medical treatment or fulfilling other requirements, and conduct regular check-ins with clients to provide updates and gather information.
- Case Management: Efficiently monitor case progress, ensuring all client interactions are accurately documented and all files and reports are properly saved.
- Calendar Management: Keep track of key deadlines and follow-ups, ensuring that all stakeholders are notified and updated.
- Third-Party Coordination: Provide and retrieve necessary information to/from medical providers, follow up on liability issues and policy limits, and handle communication with insurance companies, Government Agencies, and the USCIS. Prepare and send out MedPay demands as needed.
Requirements
- Has at least 1 year of experience in a law firm, with a focus on Personal Injury (PI) and Immigration cases.
- Has a strong understanding of U.S. Personal Injury and Immigration legal procedures, and case management.
- Is proficient in verbal and written communication skills in English (C1 or higher).
- Has excellent prioritization and time-management skills.
- Can work independently and handle confidential information with discretion.
- Permanently resides in Latin America.
- Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
Nice to Have
- Has a background in customer service and sales (highly desirable).
- Holds a Bachelor’s degree in law (preferred).
Benefits
- Long-Term Opportunities: Build a lasting professional relationship with us.
- Fully Remote: Work from the comfort of your home—no onsite travel required.
- Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition.
- Wellness Support: Access in-house psychological and wellness coaching services.
- Holistic Growth: Free access to coaching programs that support your personal and professional development.
- Exclusive Learning Access: Unlock free access to over 200 courses. Take the next step in your career with Voxidea. Apply today and join our innovative team!
Work Arrangement
Remote (Worldwide)
Additional Information
- Must reside permanently in Latin America.
- Must own a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
- Proficient in English at C1 level or higher.
