Responsibilities
- Act as the main contact for customers, providing updates on permit status, timelines, and requirements.
- Develop team members by delivering training, coaching, feedback, and direction, while overseeing their work and conducting one-on-one meetings.
- Manage the entire permit application process, including researching requirements, preparing forms, gathering documents, and submitting to authorities.
- Create detailed reports on permit progress and deliver regular, clear updates to customers and stakeholders.
- Identify and implement process improvements to streamline workflows, reduce bottlenecks, and boost operational efficiency.
- Ensure all permit applications are complete, accurate, and compliant with jurisdictional standards.
- Proactively track permit statuses and engage with authorities to expedite approvals.
Requirements
- 3-5+ years of relevant experience in construction permitting, project management, or a similar role, ideally in a SaaS or tech-driven environment.
- Strong understanding of permitting processes, regulations, and compliance standards, including jurisdictional differences.
- Exceptional project management skills with the ability to balance multiple projects and deadlines while maintaining attention to detail.
- Outstanding communication and interpersonal skills for cross-functional work, customer relationship management, and collaboration with authorities.
- Customer-centric mindset with a background in customer success, customer experience, or sales, and a proven ability to deliver high-quality service.
- Critical thinking and problem-solving skills to stay calm under pressure, assess challenges, and find effective solutions.
Nice to Have
- Experience managing permitting projects across multiple states or regions.
- 2+ years of leadership experience managing and mentoring teams, including coaching, performance management, and team development.
Benefits
- Competitive salary and meaningful equity in a high-growth company.
- 100% company-paid base medical, dental, and vision coverage for employees plus healthcare FSA.
- 401(k) savings plan.
- Unlimited PTO and paid family leave.
- Home office and equipment stipend.
Compensation
Competitive salary and meaningful equity
Work Arrangement
Remote (Worldwide)
