Lead, mentor, and develop the People Operations team; setting direction, raising the bar on execution, and building the function’s capability as TTS scales
Own the People Operations strategy and AI-enabled transformation agenda, designing scalable systems and automation across payroll, compensation, reporting, and operational workflows to achieve 80–90% automation of day-to-day processes
Build the people data infrastructure and self-serve dashboards across headcount, attrition, hiring pipeline, and compensation, enabling leadership to make workforce decisions with confidence
Own compensation and role governance, including salary banding, benchmarking, and levelling frameworks, keeping TTS competitive and consistent as we scale
Act as a trusted advisor to senior leaders across Finance, Legal, and the wider business, serving as the connective tissue between people data and business planning
Institutionalise goal-setting and management operations across the organisation
Own the knowledge function; keeping the knowledge centre and internal Q&A current, accessible, and self-serve
Define what “great” looks like for People Operations at a high-growth fintech, and shape the future operating model as we expand into new markets over the next 12–24 months

8+ years in a high-performing, analytical environment; consulting, business operations, finance, or a fast-growing startup, including experience leading a function or team
Strategic and transformative mindset; capable of rethinking traditional processes to drive organisational change and deliver long-term business impact
Strong track record of building systems and processes from scratch and owning them at scale
Highly analytical; comfortable building dashboards, working with data, and using metrics to drive decisions
AI-native in your approach; actively use AI tools to work faster, build smarter, and automate what doesn’t need to be manual
Excellent communication and stakeholder management skills; able to work across functions and influence others
Proven people leadership; built, managed, and developed high-performing teams, and can set direction, coach, and hold a high bar
This is a fully office-based role, requiring attendance in the office five days per week. Candidates should be comfortable working on-site full-time and value the collaboration and pace of an in-person environment

On-site

Outgoing - you love speaking to people and enjoy building meaningful relationships
Execution Oriented - we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation
Mission Oriented - you are passionate about working for a net positive organisation / tech for good
Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment
Driven - you thrive in a fast-paced, target oriented company

Equal opportunity employer dedicated to building an inclusive and diverse workforce
Encourages applications from members of underrepresented communities
Reasonable adjustments available during recruitment process
Imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply

Taptap Send is hiring a People Operations Lead