Remote, United States Remote (Country) $116,000—$186,000 USD

Toast is hiring a Payments Pricing & Operations Manager

About the Role

This role is responsible for shaping the pricing strategy and operational framework of a payments platform, driving profitability, scalability, and regulatory adherence while collaborating with key internal stakeholders.

Responsibilities

  • Define and implement pricing models for payment processing services
  • Analyze transaction data to assess pricing effectiveness and margin performance
  • Collaborate with finance to forecast revenue and evaluate pricing scenarios
  • Ensure pricing strategies align with product positioning and market competitiveness
  • Monitor regulatory developments affecting payment operations and pricing
  • Lead operational processes to support onboarding, billing, and reporting
  • Partner with product teams to integrate pricing into feature development
  • Identify opportunities to streamline payment operations and reduce costs
  • Manage relationships with internal stakeholders across sales, legal, and compliance
  • Develop dashboards and metrics to track pricing performance and operational KPIs
  • Support go-to-market initiatives with pricing documentation and training
  • Evaluate competitive offerings to inform pricing adjustments
  • Maintain compliance with card network rules and financial regulations
  • Drive process improvements for scalability and accuracy
  • Lead cross-functional initiatives to resolve operational issues
  • Assess impact of interchange changes on pricing structure
  • Coordinate with engineering on system requirements for pricing implementation
  • Ensure accurate customer billing and transparent pricing communication
  • Manage pricing exceptions and special arrangements
  • Contribute to long-term strategy for payments business growth

Nice to Have

  • MBA or advanced degree in a relevant discipline
  • Direct experience in a payments processor or fintech company
  • Background in pricing operations or revenue management
  • Experience with subscription or transaction-based pricing
  • Familiarity with Toast or similar point-of-sale platforms

Compensation

Competitive salary with performance incentives

Work Arrangement

Hybrid

Team

Payments team within a fast-growing financial technology organization

Why This Role Matters

  • Pricing directly impacts profitability and market competitiveness for payment services.
  • Operational efficiency ensures reliable, scalable processing for growing transaction volumes.
  • This role bridges financial strategy, product development, and customer value delivery.

What to Expect

  • Regular collaboration with finance, product, legal, and sales teams.
  • Data-driven decision-making using transaction and margin analytics.
  • Ongoing evaluation of regulatory and market changes affecting pricing.

Available for qualified candidates

About company
Toast
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
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Job Details
Department Fintech
Category other
Posted 19 days ago